Refund and Cancellation Policy

Subscriptions (Enthusiasts, Market Makers, Investor Intel)

• All subscriptions are billed monthly in advance. The amount charged covers access for the upcoming billing period.
• You may cancel at any time from your Account page. Cancellation stops the next renewal; you retain access for the rest of the period you have already paid for.
• We do not pro-rate refunds for the current billing period once it has started. Pro-rata refunds for annual plans (if introduced in future) will be at our reasonable discretion.
• If you are charged in error - for example a duplicate payment, a failed cancellation, or a charge after your documented cancellation date - we will refund the full amount to your original payment method within 5 to 7 business days.
• If you believe content materially misrepresented what was promised at checkout, write to us within 7 days of the charge with specifics. We review good-faith complaints and may issue a discretionary refund.

Sponsor engagements

• Sponsor engagements are governed by an engagement letter signed before research begins. The letter sets out scope, milestones, payment schedule and cancellation terms.
• Commencement payments are non-refundable once research is underway, because they cover real research costs incurred to date (fieldwork, contributor honoraria, expert interviews, data licences).
• Subsequent milestone payments are refundable, pro-rata, against work not yet performed if you choose to terminate early.

How to request a refund

Email theresa.ronnie@bombaybreed.com with the subject line "Refund request - [order reference]". Include the order or payment ID from your Razorpay receipt and a one-line reason. We acknowledge within 2 business days and resolve within 7 to 10 business days. Approved refunds settle in 5 to 7 business days to the original payment method.

Chargebacks

Please contact us before filing a chargeback with your bank. Chargebacks are expensive for both parties and almost always resolvable directly. If a chargeback is filed without first attempting to resolve the issue with us, and is found to be without merit, we reserve the right to terminate the membership and decline future service.

Escalation

If you are not satisfied with the resolution, see our Grievance Redressal page for the escalation matrix and the Razorpay dispute resolution channel.